Coronavirus (COVID-19)

Get the latest advice about coronavirus from nhs.uk

Please also see our COVID-19 information page

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Important Message

Following Guidelines from NHS England our online appointment booking system has been temporarily disabled

Details about the Coronavirus and what you should do

 

Prescriptions Phone Line

As of 1st June 2020 the repeat prescriptions ordering line will only be available to our housebound and elderly patients without access to the internet.  Please speak to any one of our team to set you up for online ordering.  We will also accept requests via email, in the surgery and by post.  Thank you.

 

Notice From The Surgery

Dear Patients

There are two different categories for patients deemed to be more vulnerable and at risk of severe illness from COVID-19. These are outlined below:-

Patients at increased risk of severe illness from COVID-19

Those who are at increased risk of severe illness from coronavirus (COVID-19) are advised to stringently follow social distancing measures. This includes anyone over 70, anyone under 70 who would qualify for a flu jab on health grounds, and pregnant women. Full guidance can be found on the GOV.UK website.

Shielded patients: highest risk of severe illness from COVID-19

Those at the highest risk of severe illness from COVID-19 are advised to shield themselves and stay at home for twelve weeks.

Most patients in the highest clinical risk group, who have been advised to shield, have been identified and contacted either centrally by the NHS or by hospital clinicians. We expect more people to be identified as NHS England is going to validate the centrally-held list against general practice data. People identified through this process will be sent a letter in the post and these will also be flagged in our GP system. Unfortunately, this process has been delayed because the national searches to get the data from the GP surgery system are not yet ready.

A number of patients have self-identified as being in the highest clinical risk group on the government website. Soon we will be sent details of these patients who have self-identified in this way and we will need to review this list and consider if they should be included in the highest clinical risk group. We will then need to send a letter to any who the GPs consider to be at highest clinical risk and add a flag to their record. We may also have to contact the people who self-referred and who the GPs consider to not be in the highest clinical risk group to confirm that they do not need to shield.

Hospital clinicians are reviewing people across specialties such as rheumatology, dermatology, gastroenterology, renal, respiratory, neurology, obstetrics, maternity and patients with severe specific diseases who cannot be identified through the central dataset. These patients will be flagged on the GP system.

If you feel that you are in the highest risk group and you have not received a letter then please follow the guidance on shielding available on the Government website until we are in a position to confirm whether you meet the criteria or not.

Unfortunately, we are not able to help you with queries about your wages. To check your sick pay entitlement, you should talk to your employer, and visit the Statutory Sick Pay (SSP) page on the Gov.uk website for more information. Having a shielding letter does not automatically entitle you to full pay, 80% of your pay  or being furloughed.

Thank you.

 

Self Referral Links

Talking Therapies Self Referral

Musgrove Park Hospital Maternity Self Referral

 

Practice News

Current News topics inclued:

  • Failed to attend appointments
  • Evening and weekend access
  • Why am I often offered someone else when I ask for a GP appointment?
  • Urinary tract infections
  • Receptionists requesting a reason for appointment
    Read our news page...

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